Terms of Service

1. The website plan

Our website plan covers the design and build of a custom website with an agreed page count, then everything that keeps it running, for one monthly price. The monthly plan includes:

• Web hosting with SSL, a CDN, and daily backups.
• A GoHighLevel CRM set up for your business, with inquiries saved and tracked.
• An AI chatbot on your site, trained on your services and common questions.
• Appointment booking, quote requests, and contact forms, kept working and routed to you.
• Automated text and email follow-up to new inquiries and reminders for booked appointments.
• Software updates, security patches, uptime monitoring, and fixes when something breaks.
• Small content changes each month (text, images, and minor page edits).
• A monthly performance summary and support by email and phone.

A domain name is not included. You buy the domain in your own name, or we connect one you already own, and we handle the technical setup.

2. Free trial

• Nothing is charged when you sign up. Authorize.net securely saves a payment method for your plan.
• Your 7-day free trial starts on the day your payment method is saved. During the trial we hold the kickoff call, confirm your pages, and prepare your homepage design.
• If the plan is not for you, cancel before the trial ends and nothing is charged: use the online cancellation form at rhovolabs.com/cancel, email support@rhovolabs.com, or call 332-286-0546. Design work produced during the trial stays with RHOVO.
• If you do not cancel, the plan starts on the day after the trial ends (7 days after sign-up), the first monthly payment is charged then, and each following payment is charged on the same date every month. A recurring billing schedule with that start date is created with Authorize.net when you sign up; the first-charge date is shown to you at checkout and in your confirmation.

3. Fees and billing

• The monthly plan is $199 per month, or the price shown when you signed up. Your rate stays locked for as long as your plan remains active. We will never raise your price without first getting your clear agreement to the new price; if we ever change the plan in a material way, we will tell you by email at least five business days (and no more than thirty days) before the change takes effect.
• For a limited time, the design and setup fee (standard $5,000) is waived for new projects started while the offer is running.
• Payments are billed monthly in advance to the payment method on file, starting the day after the trial ends. Prices exclude any applicable taxes.
• Usage-based costs from third parties, such as text messages, phone minutes, and domain registration, are billed at cost or paid by you directly.
• If a payment fails, we will let you know and retry. If it remains unpaid after 14 days, we may pause the site and connected services until the balance is settled.

4. Minimum term and cancellation

• Because the design and setup fee is waived, the plan runs for a minimum of three paid months after the trial ends.
• After the minimum term the plan continues month to month until you cancel. You can cancel at any time, and cancelling is as simple as signing up: use the online form at rhovolabs.com/cancel (it confirms immediately), email support@rhovolabs.com, or call 332-286-0546. We will confirm your cancellation and its effective date in writing.
• Cancelling during the trial stops everything and nothing is charged. Cancelling during the three-month minimum stops the plan at the end of the third paid month, and no further payments are taken after that. Cancelling after the minimum stops the plan at the end of the month you have already paid for.
• Fees already billed are non-refundable, except where the law requires a refund. There are no cancellation fees.
• When the plan ends, hosting and the connected services (CRM, chatbot, booking, follow-up) end with it. See section 7 for what you keep.

5. What we need from you

A website needs your input: your logo and brand materials, photos, text or the facts we write it from, access to your domain and any existing accounts, and timely feedback at each stage. Our timelines assume this arrives when we ask for it. You confirm that anything you give us to publish is yours to use and does not infringe anyone else's rights, and that your business and its content comply with the law.

6. Scope and changes

• The page count is agreed before design begins. Additional pages, substantially more content, online stores, custom software, and other work outside the plan are quoted separately.
• Monthly content changes cover small edits and are usually turned around within a day or two. Redesigns and new sections are quoted.
• We may update the technology behind your site and the connected services to keep them secure and working.

7. Ownership

• You own your website's design and the content you provided, and your domain is registered in your name.
• RHOVO keeps ownership of its tools, code libraries, templates, processes, and know-how, and may reuse them for other clients. We may show your website in our portfolio unless you ask us not to.
• If you leave after your fees are paid, we hand over your site files and help with the move to another host. The CRM, chatbot, booking, and follow-up are provided under our plan and end with it; we will export your contacts and data on request.

8. Third-party services

Your plan relies on third-party platforms, including GoHighLevel, Authorize.net, and our hosting providers, and their terms apply to your use of them. We choose and manage these providers carefully, but we are not responsible for their outages, changes, or pricing.

9. Text messages

If you opt in to text messages, our SMS Terms apply in addition to these terms. In short: messages are informational and customer-care only, frequency varies, message and data rates may apply, you can reply STOP at any time or HELP for help, and consent is never a condition of purchase.

10. Sample websites

The sample websites and demos on rhovolabs.com show fictional businesses with sample data. They illustrate our approach and are not client work or endorsements.

11. Warranties and liability

• We will provide our services with reasonable care and skill. Except for that, our services are provided as is, and we do not promise specific business results such as a number of leads or sales.
• To the fullest extent the law allows, RHOVO's total liability for any claim relating to our services is limited to the fees you paid us in the three months before the claim arose, and we are not liable for indirect losses such as lost profits or lost data beyond our backups.
• You agree to cover us against claims arising from content you provided or from your business's use of the site.

12. Ending the agreement

Either of us may end the agreement if the other seriously breaches these terms and does not fix the breach within 14 days of being told about it in writing. Sections 3, 4, 7, and 11 continue to apply after the agreement ends.

13. General

• These terms are governed by the laws of the State of New York, and any dispute will be handled in the courts of Nassau County, New York.
• If a part of these terms is found unenforceable, the rest still applies.
• We may update these terms; the date at the top shows the latest version. Changes apply to new projects immediately. For current plans, we will email you about any material change at least five business days and no more than thirty days before it takes effect, and it applies from your next monthly renewal after that notice; if you do not agree, you can cancel before it takes effect.
• Questions: support@rhovolabs.com or 332-286-0546.